operations management certificate

3 credits

this course provides an overview of operations management. students will analyze the planning, organizing, controlling, and general management of productive resources in manufacturing and service organizations. this course also addresses the design and control of systems that are responsible for the efficient use of raw materials, labor, equipment, and facilities in the production of customer satisfying products and services. topics include quality management, process design, capacity management, materials management, and project management.

3 credits

this course introduces a process-oriented view of the flows of information, products and services through and across organizational functions. students will analyze and document business processes and assess the efficiency and effectiveness of these processes to minimize cost and maximize value creation. students will be able to identify process information, assess and improve process efficiency, learn to model and analyze business processes, and understand the interactions between human behavior and process design. other topics include business process re-engineering, lean six sigma, total quality management, and process innovation.

3 credits

this course provides an overview of enterprise resource planning (erp), which will integrate all facets of the business, including planning, manufacturing, sales, finance and accounting. students will learn the methodology and practice of erp using an industry-leading software package to explore the interaction among the different business processes. topics include business process integration, inventory management, master scheduling, and material and capacity planning. concepts are applied through the use of current enterprise resource planning software.

3 credits

this course provides an overview of systems thinking and information to measure and optimize an organization's performance. topics include introduction of systems thinking; tools for measuring organizational performance; organizational performance and measurement systems; data management and analysis; results implementation: decisions, improvement, and growth; and continuous measurement and monitoring for organizational improvement.

3 credits

this course provides a detailed look at quality management in the company and the supply chain. it addresses the differing theories of quality to include product and process design as well as customer driven quality. this course includes managing supply chain quality through supplier alliances and development in both the services and manufacturing industries.

3 credits

this operations management capstone course is designed for students to synthesize both the theoretical and practical skills they have learned throughout the program in a collaborative capstone project using case analysis and scenarios to address operations management challenges. students will develop a plan for operational management focusing on the people, activities, capacities, measurements and resources as part of the organizational strategy.